KNOW BEFORE YOU GO

The Pelicans are now 100% mobile tickets and parking passes.

Prior to entering a parking garage or the arena, you’ll need to present your parking pass or tickets on your mobile phone, using either the Pelicans app or the SeatGeek app. For a step-by-step guide to managing your tickets, please visit our Mobile Ticketing 101 page.

The Smoothie King Center is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within the Smoothie King Center. Apple Pay, Google Pay, Samsung Pay and Android Pay along with contactless EMV are acceptable forms of payment inside the Smoothie King Center.

Guests may convert their cash to a Visa Card by at the following Guest Service locations throughout the Arena:

Visa Cards are sold in $25 and $50 denominations and can be used at ANY POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

Early doors open 1.5 hours prior to tip-off for premium season ticket holders, including club, suite, and floor level seating patrons. Regular doors open 1 hours prior to tip-off for all patrons. We encourage all guests to arrive early to ensure you get to your seat before tip-off.

The Smoothie King Center is a smoke free facility.

Click here to view concessions locations on all levels of the Smoothie King Center.

The Pelicans and Chevron are offering FREE, convenient, and protected bike parking across the street from Champions Square in Parking Lot 3 on Dave Dixon Drive. Plan your route by taking a look at the protected bike lanes throughout the city: https://neworlns.co/NOLABikeLanes

Any bag, purse, backpack, or briefcase that is larger than 14" x 14" x 6" will not be allowed into the Smoothie King Center. This policy will be strictly enforced, and the Smoothie King Center is unable to store oversized or prohibited items. An exception will be made for declared medically necessary items, after proper inspection. Per NBA guidelines, all bags will be subject to the screening process through the X-ray machines. The use of X-ray machines will be a contactless step that takes the place of manual bag searches. There will be dedicated entry lines for bags and no bags at each entrance to assist with our entry process.

View other prohibited items

Throughout the season, join us at our Pelicans Happy Hour on select dates. Some of the happy hours will take place either outside the Smoothie King Center (on Dave Dixon Drive) will start 1.5 hours before tip-off. No tickets are required to attend the outdoor event, so bring your friends! Pregame festivities include:

Some of our pre-game Happy Hours may be located inside the Smoothie King Center at the Jameson Sports Bar at Section 104. Tickets will be required to attend these happy hours.

Fanatics retail locations will be available on all levels of the Smoothie King Center as a cashless operation:

New to the Smoothie King Center this season is The Warehouse. This new event space is perfect for corporate retreats or celebrating special occasions. The Warehouse can host up to 50 people and all-inclusive food and beverage packages are available. For more information please contact us at (504) 593-4999 or Grouptickets@pelicans.com.