Video Tutorial
HOW TO
← SWIPE →
Step 1
From the "Home" screen, tap the middle "My Stuff" icon on the bottom menu. Tap, "Tickets", then "View."
Step 2
Tap "Sign in to Hawks" to log into your account.
Step 3
Enter your email and password then tap "Sign In." If you forgot your password, tap "Forgot Password?" and Ticketmaster will send you
a link to reset your password.
Step 1
Once logged in, select the game you want to view by tapping on it.
Step 2
Tap "View Barcode" to access the barcode. Note that mobile tickets use a rotating barcode and screenshots are not allowed.
Step 3
Add tickets to Apple Wallet or Google Pay. This allows you to access your tickets without Internet connection.
Step 1
Find the game you would like to transfer your tickets for and select it. Tap "Transfer" at the bottom of the screen.
Step 2
Select the seats you want to transfer then tap "Transfer To."
Step 3
Select the recipient from your list of contacts or manually enter a new one. You may transfer tickets via email address or text
message.
Step 4
Confirm the contact information of the recipient then tap "Transfer Ticket(s)."
Step 5
Once the tickets are sent, the process is complete. The status will appear on the ticket. If it has not been accepted yet, you can
stop the transfer by tapping "Cancel Transfer."
Step 1
Select the game you would like to sell your tickets for. Tap "Sell" at the bottom of the screen.
Step 2
Choose the seats you want to sell then tap "Set Price."
Step 3
Enter your selling price then tap "Payout Method."
Step 4
If you are happy with the options, you can tap "Sell Ticket(s)." If you want to change your payout method, tap "Payout Method" to
select a new option.
Step 1
Open the email sent to you via Ticketmaster in your inbox. Tap the blue "Accept Tickets" button.
Step 2
Sign into your Hawks Account or Ticketmaster Account OR create an account if you do not have one. The address the email was sent to
must match the address on your account to claim your tickets.
Step 3
After login, a confirmation banner will appear confirming that you have accepted the ticket. Tickets are now visible in your
account.
FAQs
How do I reset my Account Manager password?
Once you are on the account login page, click Forgot Password. You will receive an email or text message with a one-time code to reset
your password.
How do I access and use the Wallet feature?
If you are a season member you can go to the My Stuff Menu > Wallet. There you will be prompted to sign into your Member Portal. You
will then have access to see your Hawks Card, loaded tickets, manage your Hawks Bucks and more.
What is a SafeTix™ rotating barcode and how does it prevent fraudulent tickets?
Ticketmaster SafeTix™ are powered by a new and unique barcode that automatically refreshes every 15 seconds. This greatly reduces the
risk of ticket fraud from stolen or illegal counterfeit tickets. If you take a closer look at your ticket, you may notice that it has
a gliding movement, making it in a sense, alive. That movement is our ticket technology actively working to safeguard you every
second.
How does the SafeTix™ rotating barcode work?
The encrypted barcode automatically refreshes every few seconds to protect tickets from being screenshot or photocopied. A moving blue
line on your barcode indicates you have SafeTix™ technology. SafeTix™ technology allows fans to enjoy a contactless experience and is
available with Apple Wallet.
Can I use a screenshot to enter my event?
No. Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won't be able to use screenshots or
printouts. When you arrive at your event, use the Ticketmaster app or mobile website to locate your tickets.
What are Hawks Bucks?
Hawks Bucks are the Atlanta Hawks official digital currency. Hawks Bucks can live on a Member Portal (which expire at the end of a
season) & can be used via your Hawks Card. OR Hawks Bucks can live on a ticket (which expire at the end of that ticketed event).
What's the difference between a loaded ticket and normal ticket?
A loaded ticket is any normal event ticket that has Hawks Bucks loaded onto it. A normal ticket is simply a method of entry with no
Hawks Bucks accessible through it.
If I have a loaded ticket, how do I access the Hawks Bucks?
Members can access their Hawks Bucks in the Member Portal by tapping Hawks Card. All other fans can access their loaded ticket by
having their SafeTix™ Barcode, Ticketmaster Voucher Code, or Wallet QR Code scanned.
What is the voucher tab on my mobile ticket?
This is the 2nd way to use your loaded ticket, although scanning the barcode is preferred. The mobile voucher QR Code is visible 3-5
days in advance of the game and can be scanned to access your loaded ticket value. If a ticket is transferred, please allow 15 minutes
for the voucher to become active and available.
What if I can't download the mobile app?
You can always access your tickets via your smartphone's browser by logging in to your account at
am.ticketmaster.com/hawks.
If I purchased my tickets from Ticketmaster, can I access them through the Atlanta Hawks + State Farm Arena App?
Yes, you will be able to access your tickets via the Atlanta Hawks + State Farm Arena App by entering your email address and
Ticketmaster password. Alternatively, you can access Ticketmaster.com via your web or mobile browser.